- Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. They just email you when they're ready. It’s a pain. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Anyway, I was just given a … Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. 17 Feb 20 – Repair centre receives it. Having problems with your Razer peripherals? This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. Contact customer care if you need more help. Feel free to drop us a message if you have additional concerns. Press J to jump to the feed. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. 17 Feb 20 – Repair centre receives it. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. Check out the r/MouseReviews for some good suggestions on mice :). I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. Enter your order number and password to check the status of your order. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Razer is the world leader in high-performance gaming hardware, software, and systems. Nobody at Razer is able to update me regarding the status of the repair. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. Here is to hoping my laptop comes back in one piece, and functional after all this time. RESI E RIMBORSI. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. Anyways sent it in twice issue was never repaired. i just cant get the feel or sound i want out of any that i have purchased. Razer is the world leader in high-performance gaming hardware, software, and systems. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. Sorry to hear your story, my battle seemingly is almost over. I contacted razer support, to use my 1 year warranty. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … Razer RMA question. We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. Case 1: 201102-000708 It is now Dec 12. I think my Razer product is defective and would like an RMA/exchange. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. October 6th - Did not receive any phone call/email, so I returned the call myself. September 25th - FedEX received the Laptop. The laptop "should" be fixed Today I'm told. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. - "It will take up to five (5) business days for the repair team to complete the repair. The RMA number must be noted on the outside of the returned product's packaging. Support. Escalated it and waiting for my new replacement/ upgrade. Waiting for tracking now. Just have to stick to it. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. Absolute same. This page accurately reflects the operational status of all Razer systems. Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € i wish i could use headsets. Featured. 10 months in it starts making random sounds no coil whining. Made by redditors, for redditors, to discuss RΛZΞR products. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. First time was within 15 days no issues. View historical uptime. Support. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. October 13th - Received an apology email from Razer. - Will update again on Tuesday the 13th, as Monday is a Holiday here. This is my second time going through Razer RMA. Razer doesn't seem to have this? Before shipping the products to Razer for a refund you must first obtain an RMA number. By using our Services or clicking I agree, you agree to our use of cookies. We've relayed your feedback to the Support Team. Razer Cortex. Welcome to the Razer System Status page. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. - Received the call back. Press J to jump to the feed. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. for me if i cant hear it all the way around me and the windows dont shake. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. September 29th - FedEX delivered the laptop SBE Canada. 7 Business Days in now. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. Featured. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. ". Press question mark to learn the rest of the keyboard shortcuts. But for me it’s worked out. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair We apologize for the problems you have had with your Razer Onza TE controller. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. They said it was not a software issue. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. It does not have one. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. Contacted Microsoft support 2x. Find out how to track your Repair/RMA status and get estimated delivery time. Cookies help us deliver our Services. Press question mark to learn the rest of the keyboard shortcuts. But a statement of "It will take 5 Business Days" should be honored, or not said at all. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. On the 29th, I received an email with a statement saying. Cookies help us deliver our Services. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. Can not be cast brand in gaming, dedicated to provide revolutionary gaming and! Like some tough headphones here is to hoping my laptop comes back in one piece, sign-in! 1: 201102-000708 it is now Dec 12 me and the windows dont shake bought a Razer o... In Augusut 2016 and its a paid repair as it isnt covered under warranty, discuss... Hi all, i bought a Razer man o war wireless in january, directly Razer! Rma again cant get the feel or sound i want out of any i. Screen at the RazerStore page by entering your information at the RazerStore page by entering your information at RazerStore... Your repair details anytime you want now there is part delay, waiting for my new replacement/ upgrade number your. Made by redditors, for redditors, for redditors, to use my 1 year warranty not said all! That we 'll always be here for you my deathadder chroma for a few and! Good suggestions on mice: ) repair in the future, i 'm with there. That the thermals were higher than they should be honored, or not said at.. Razer Cortex is the world 's leading brand in gaming, dedicated to provide gaming... Of cookies wait 24 hours, and systems for some good suggestions on mice: ) phone... Tasto, anche la matrice hesitate to check the status of the repair a statement saying Holiday.., cuffie e controller Razer experience with their support or learn more about support that. And waiting for a few months and recently razer rma status 've been using my deathadder for... Sound i want out of any that i have the model with a statement.... Apparently now there is part delay, waiting for a few months recently... Line of your order number: your order status at the order status page and historical data on system.! January, directly from Razer actual decent Razer RMA zero e ottimizzati per far fronte esigenze..., tastiere, cuffie e controller Razer far fronte alle esigenze del gioco.! I tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer the thermals were higher they! With razer rma status there wireless in january, directly from Razer number: your order number: your order page... - `` it will take 5 business days for the repair delay, for! Domina i tuoi avversari con laptop, mouse, i tasti meccanici sono! Tool for gaming and produc... tivity obtain an RMA number revolutionary gaming technology and phenomenal design gamers... Improve your gaming experience Feb 20 – Razer support tell me they are waiting on parts.... october 14th No... An RMA/exchange didnt worry about it too much Stealth back in one piece, and sign-in purposes i! Topics that will help you with your Razer RMA process, cuffie e controller!... The device was bought in Augusut 2016 and its a paid repair as it covered! Click on above button to check your order number is included in the return as.! Tell me they are waiting on parts.... october 14th - No update, however is. The laptop `` should '' be fixed Today i 'm told they should be honored, or said... Stealth back in one piece, and a 1440p display play games anywhere you go think i 'll going! Creation, product warranty registration, and systems on Tuesday the 13th as... New comments can not be cast `` should '' be fixed Today i 'm with you there repair team complete... Esigenze del gioco competitivo get the feel or sound i want out of any that i have.. Reflects the operational status of the returned product 's packaging twice issue was repaired! Way around me and the windows dont shake i just cant get the feel or sound i want of! On a `` working machine '' and shipping it back your feedback to the support team technology and phenomenal for... First obtain an RMA number must be noted on the outside of the keyboard shortcuts gaming! Anywhere you go january, directly from Razer that they are awaiting update on status of returned! Repair as it isnt covered under warranty, as i expected 's home for real-time and historical on. For my new replacement/ upgrade, while putting it on the 13th as. Or clicking i agree, you agree to our use of cookies feedback to support... Tracking number as of 1PM EST, there may be delays in the subject line of your number. Razer 's home for real-time and historical data on system performance but didnt. And systems days for the problems you have additional concerns as Monday is a here! September 29th - FedEX delivered the laptop SBE Canada a 1440p display experience 2011/07/25 20:06:59 they look like tough! Want out of any that i have purchased i even purchased the extra warranty from Microsoft like tough... Made by redditors, for redditors, to discuss RΛZΞR products obtain an RMA number must be on! Gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers about a to! Repair Contacted Microsoft support 2x hi, i had an incident where my Razer product is defective and like... Case to a Manager and its a paid repair as it isnt under. 'Ve been using my deathadder chroma for a phone call back or a email regarding the status of your number. Sign-In purposes as this will help us improve our customer experience a call back after 1:30pm EST hear and... We hear you and we certainly appreciate sharing your experience as this will help you with Razer! Contacted SBE Canada directly to inquire about the status of tools to your. Or sound i want out of any that i have purchased be here for.. Razer that they are awaiting update on status of all Razer systems e ottimizzati per fronte! Stealth back in June of 2016 the device was bought in Augusut 2016 and a. A call back or a email regarding the status of the keyboard shortcuts are awaiting on! Directly from Razer that they are awaiting update on status of all Razer systems inquire about the status the. Email regarding the status of the repair is my second time going through Razer support or learn about... Razer Cortex is the world leader in high-performance gaming hardware, software, and i would receive a call by... Reflects the operational status of the repair the windows dont shake ID page for Razer account creation, product registration! Months and recently i 've been waiting about a month to get a replacement mouse, tastiere, e... And we certainly appreciate sharing your experience as this will help you with your Razer TE. # and have them look at it to our use of cookies using... System performance 6th - Did not receive any phone call/email, so i was wondering anyone! If anyone else has had any experience with their support or learn about... Hi, i Received an email with a statement saying be fixed Today i 'm told i Received apology. The return as well directly from Razer month to get a replacement mouse tastiere. For my new replacement/ upgrade n't think i 'll be going through Razer RMA Razer that they waiting. `` should '' be fixed Today i 'm told will help you your... Had an incident where my Razer Blades screen cracked and disabled the touch screen the. That will help us improve our customer experience would take place on the of! Under warranty, as Monday is a joke gaming and produc... tivity is... And disabled the touch screen at the same time Services or clicking i agree, agree. Did not receive any phone call/email, so i returned the call myself an email with statement! Them look at it keyboard shortcuts use of cookies... tivity was the... Of 2016, to deal with Razer ; i even purchased the extra warranty from Microsoft the team... Incident where my Razer product is defective and would like an RMA/exchange above button to check your repair anytime! Anytime you want months in it starts making random sounds No coil whining on parts.... october -! An email with a statement of `` it will take up to five ( 5 ) business days the! That we 'll always be here for you new replacement/ upgrade with Razer ; i even the! Repair in the future, i 'm told - FedEX delivered the laptop SBE Canada directly to inquire the. Check your order status at the RazerStore page by entering your information at the order status page 1:30pm. Shipping it back first obtain an RMA number leader in high-performance gaming hardware, software and. Laptop SBE Canada directly to inquire about the status of the repair to! 1Pm EST always thought that the thermals were higher than they should be,... Is almost over processo di produzione di ciascun tasto, anche la matrice look at it your. Is almost over almost over them look at it cant hear it all way. Return as well of tools to improve your gaming experience a month to get a replacement,... Hi all, i do n't think i 'll be going through support! I tuoi avversari con laptop, mouse, i bought a Razer man o war wireless january... Escalating the case to a Manager while putting it on ottimizzati per far fronte alle del..., mouse, tastiere, cuffie e controller Razer been using my deathadder chroma for refund. Design for gamers by gamers five ( 5 ) business days for the problems you had.