Our Clients:
Here is just a sample of what clients are saying...
Our basement flooded on September 14th and we
could not get anyone to help us with the clean out and repairs. We were
put in touch with Paragon through Sandy Vierling and immediately things
started happening. In 2 hours a crew came in and removed all the old wet
carpet, removed the wet drywall and set up blowers and dehumidifiers. The
smell was finally gone and we could breathe again.
Steve Plant took over with the estimates and
repairs. He worked hard with the insurance company and started the work
immediately after we got approval from Fireman's Fund. The work crew was
extremely courteous and professional. They looked after our home and
family as if it were their own. The punch list items were handled on the
spot and we were back in our basement within 8 days from starting the
work.
I cannot say enough about the people and the
especially the responsiveness of the crew. You never think about something
like this happening to you, but when it does it can be very traumatic.
Thank goodness we found Paragon. We will recommend you highly to anyone we
know who finds themselves in this dilemma. Please feel free to use Kathy
and I anytime if you need a reference or if we can assist in any way.
Thanks again for a great job done.
Timothy J. Wehrfritz
VP, Chief Administrative Officer
Cory,
Good afternoon.
I want to thank you for the people you chose to
do our job. Yesterday the guys from Custom Flooring were very good--I
really like the job they did. The tile looks great! They were professional
and pleasant and answered all my questions. And even more professional
were your carpenters, Rob and Kevin. I couldn't have asked for better
people to come to my home. I felt totally at ease with them. They
explained everything to me when I asked questions. And when they found
that the floor didn't reach the cabinets Rob explained the 2 ways he could
fix it. I told him to do it the way he thought would look best. The next
day when they had to leave early he showed me how he was going to do it.
It looks great! We are so pleased with the whole job--can't hardly believe
it is really my kitchen. I can't say enough good things about your
company. It was a joy working with you and your people. If I hear of
people needing your services I will recommend your company. Have a
good day!
Thanks--
Joann Cox
Dear Randy & Steve:
I thought I would drop you a note to tell you
about our experience with your company. I had a hardwood floor damaged by
a floor contractor that we had hired to do some work in our home. The
flooring contractor’s insurance carrier finally accepted responsibility.
We contacted Steve Plant, one of your project
managers, to assist us in getting our floor replaced. Steve was very
considerate and thoughtful during the entire project. He let us meet the
subcontractor, who had us meet with the flooring supplier. The flooring
supplier was very knowledgeable about the types of flooring and my wife
was able to decide on floor based on his knowledge.
The entire process of the project went very
smoothly and all parties involved were professionals. Mr. Plant was able
to get the job completed quicker than projected so that my family did not
have to live out of the house for an extended period. Please give all
those involved our thanks.
Sincerely,
Insurance Adjuster
This is a formal "THANK YOU" to you and your
staff at Paragon.
On January 21, 2008, the impossible happened.
Our church flooded. When we entered the building on Tuesday, January 22,
2008 we were devastated.
Our Insurance Agent Ellis Bell was contacted
and he called Paragon. Your staff came immediately and started to work.
Michael Burns evaluated the situation and calmed my nerves. He has been
there every step of the climb and we want you to know that we appreciated
his compassion as well as his professional manner.
I want you to know I personally thank you and
Mike for making that every effort to restore what our congregation thought
was lost. May God continue to bless you and Paragon Certified Restoration.
Sincerely,
Elaine Smith
Church Administrative Assistant
"We would like to express our
thanks to Paragon and in particular yourself for the truly
outstanding job in the restoration of our residence.
While we were very upset when we
experienced our fire loss, we were also grateful that our loss was
confined to material possessions and no loss of life occurred. It
wasn't until after we began restoration we found that a complete
rebuild of the interior would be necessary.
Paragon really came to our rescue,
our salvageable possessions were removed and cleaned by specialists
in different categories, clothing, electronics, valuable art, and
you even had a specialist who was able to revive my father's
grandfather clock. It soon became apparent that you had assembled a
workforce of subcontractors and employees that were experts in their
respective fields.
We found everyone to be friendly
and sympathetic to our loss, we felt as though we were active
partners in the whole restoration effort and not just silent owners.
This was our first experience, and
hopefully our last, with a loss of this magnitude. Your knowledge of
the interactions with local governments, insurance companies, and
mortgage lenders was invaluable and, without doubt, streamlined our
return to normalcy.
Thanks again to the entire Paragon
team for all your efforts with our loss."
Homeowners
Wildwood, MO
I wanted to drop you a line to extend my
sincere thanks to the Paragon crew and to you personally for your
professionalism, work ethic, and desire to exceed customer expectations.
You certainly made our lives more pleasant during a bad situation after
our water damage.
I cannot express enough gratitude for the
timing and execution from Paragon in getting our home back in order. You
folks are truly professionals!
Best Regards,
Rick and Mary Ann
It is soooooooooooooooo good to be back HOME!
People can't believe there's absolutely no evidence of soot, smoke or
water damage! You did a wonderful job--and I love all the upgrades!
Rhonda
St. Albans
To Whom It May Concern:
I am writing to let you know that the
experience I encountered working with Steve Plant and his crew was one of
the greatest things that came out of the horrible incident my family
endured. Steve was great as far as emailing me and keeping me up to date
with what was going on and when I would be back home. I know I drove him
crazy because I wanted to be home for Christmas, although he never showed
how much crazier he was because of me. His guys were always nice when I
would come by and look at the progress of how things were going. He was
always pleasant to deal with, and never hesitated to let me know if
something was behind schedule or if he needed something from me.
The other great thing that came out of this
whole ordeal is the gorgeous job they did on my house. Everything was done
the way I asked, if they had any questions none of the guys hesitated to
call me and ask. They made sure things were correct before installing or
painting. Gary Plant was also great as far as getting with me on the
flooring and making sure things went smooth. Larry (the painter) he did a
wonderful job on all rooms and any touch up work that I have found since
moving in has been fixed in a timely manner.
I can’t thank you all enough for the great job
that was done, and the appreciation and consideration that was given to me
and my family when we needed it the most. The Paragon Crew along with Gary
and Larry where great and the gentleman Allen from Lowes was a big help
also.
Thank you for all you have done.
Sincerely,
Tracy and Jordan Denson
"Dear Mr. Weiler
I just wanted to bring to your attention the
service we received from your employees on friday September 21, 2007 in
the late afternoon/evening.
A water main broke in our front yard that day
so we had some water damage and standing water that needed to be taken
care of. We received a call from someone in your company stating that
someone would be there within the next couple of hours which is exactly
what happened.
But I just wanted you to know how professional
the gentleman named Tyree and his workers were. Tyree was so nice and
explained what was going on and what he would be doing. Everyone of the
men that worked in our home were extremely courteous, professional and
just really nice people. They were very hard workers and cleaned up after
themselves.
I just wanted you to know that you have some
really great guys working for you!
Please let them know, just in case we don't see
them again...thankyou!!!"
Sincerely,
~Pat and Judy
“What an extraordinary team! They arrived every
morning on time and went to work promptly. They were clean, polite,
business-like and cleaned up after themselves every day. They were also
very helpful and trustworthy. I cannot say enough good about them – they
were wonderful.”
~Homeowner, Ladue, MO
“Paragon is always fair and professional when
dealing with both me and my clients. When I recommend your company, I
never have to worry about receiving complaints from my insureds.”
~Insurance Agent, St. Louis, MO
“Our Project Manager and the entire Paragon
staff made a difficult and stressful time in our lives much easier. He
kept us informed throughout the process and quickly answered any questions
or concerns we had. I recommend Paragon to anyone who has suffered a loss
such as ours.”
~Homeowner, Festus, MO
“In my experience, I cannot recall any other
service carried out as smoothly as what your company did for us. Your
Project Manager and Water Technician really impressed us with their
professionalism and rapid response. Your carpenters moved our kitchen
cabinets and appliances, repaired the damage due to water and put
everything back in place with the appearance that nothing bad ever took
place. They were always friendly and always asking what else they could do
for us.”
~Homeowner, Wentzville, MO
“The response time after the roof was damaged
in a storm was excellent. Without your fast response, the water damage
would have been much greater. Your people helped ease the pain of a bad
day…with your help, they were able to open the next morning with no
business interruption. Thanks again for all your company did.”
~Property Manager, Pacific, MO
“This company is excellent! Professional,
courteous staff and excellent work. Many thanks to all the people at
Paragon who put our home back together.”
~Homeowner, St. Peters, MO
