Reconciled monthly P&L's for Front Desk & VIP Services. This way, you can position yourself in the best way to get hired. Top 8 hotel operations manager resume samples 1. Both leaders and managers have to possess an exhaustive comprehension of their demands and demands of … 02/2014 - 02/2020. Efficiently promoted scores in the Front Desk and Valet to the top 5 in the Company. Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting. Manage a team of 105 employees. Ensure compliance with relevant laws, regulations and maintain all statutory required records. Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. The majority of candidates applying for this job hold a degree in hotel management. Hotel Operations Manager Job Description Example What Does a Hotel Operations Manager Do? Submit daily reports and maintained staff based on KVI, Created and Maintained Budgets for Departments, Maintain cash on hand for several departments, Oversee and appropriations of billing and purchasing for hotel, groups, and gift shop, Manage and Insure appropriate staff levels according to business and budget, Created weekly schedules for Front Desk, PBX, Valet, Bell Service, Gift Shop, and seasonal pool duty, Maintained a close relationship with marketing for tactics in means of internal and external visitors through appropriate advertising and other strategies, Operated and Maintained monthly statements with P Cards and Departments with Purchasing Divisions, Ordered Supplies for departments based on volumes, Front Desk, F & B, Housekeeping Direction, Management of 1356 room within 3 hotel towers, Provided support to food and beverage, spa, and gift shops located within hotels, Quickly and effectively, resolve major customer challenges, Create standard operating procedures to create consistency in three hotel towers, Revenue Management(Same week and same day yielding), Develop management talent by acting as a mentor to Asst. Find out what is the best resume for you in our Ultimate Resume Format Guide. Ensure that all Front Services staff behaviors and appearance are in compliance with established policies. In liaison with Management, completed the addition of the VIPs check in. Hotel Operations Manager Resume Examples Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Detailed room inspections on daily basis to ensure quality. Ensure proper and effective training of all new employees. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Download Hotel Operations Manager Resume Sample as Image file, Assistant Operations Manager Resume Sample, Administrative Operations Manager Resume Sample, District Operations Manager Resume Sample, Operations Associate Manager Resume Sample, Services Operations Manager Resume Sample, Branch / Operations Manager Resume Sample, Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance, Create and establish a culture of continuous improvement, Provide empowerment guidelines for department employees. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. They likewise attend to issues of marketing and budget, and are actually the hotel’s leaders. Maintain and enforce lease agreements entered into by the hotel. HOTEL GENERAL MANAGER. Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers. Why Is This a Good Director of Hotel Operations Resume Sample? An Operations Manager is not involved with the financials of the Hotel. Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. Provided leadership, strategic planning and administration in all aspects of hotel operations. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Designed templates & procedures for pre/post visit email communication with guests. Hotels live or die by efficiency, and so does your resume. Responsible for supervising 25 associates per shift. Increased the effectiveness of the guest check in process and the services of the bell staff. A good operations manager is vital to the success of any company or organization. Monitors all departments in the resort to ensure quality of operations. Additionally respond to any Security related accidents or evictions, Keep all public areas (casino, guest rooms, front areas) at exemplary presentation, Engage, entertain and inspire all who visit a MGM Resorts International Resort, Bachelor degree in Hotel Management or related field or equivalent education and experience, Able to effectively communicate in English, in both in written and oral form, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation, Manage the Front Desk operations through manual processes as needed during any system downtime, Engage, entertain and inspire all who visit, Perform other job related duties as requested, At least 2 years of supervisory experience at a major hotel/resort setting, At least 3 years of guest service experience at a major hotel/resort setting, Engage, entertain and inspire all who visit MGM Resorts International properties, At least 3 years guest service experience at a major hotel/resort complex, At least 2 years supervisory experience at a major hotel/resort complex, Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws, Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment, Proactively communicate with other departments, Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Management experience within a hotel environment with a proven ability to lead a large and diverse team, A real passion for delivering and making a positive impact on the guest experience, Proven experience in developing operational procedures and processes, Confident communicator and decision maker, Passion for working in fast-paced, high-pressured, busy environment, Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met, Experience working at full-service hotels, resorts, or cruise ships, Flexible schedule and willingness to travel, Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business, 10 years management experience at a full-service hotel, resort, or cruise ship, Flexible schedule and willingness to travel. Hotel Manager Resume Example When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Received Supervisor Feedback Score of 4.44 out of 5.0 for 2013. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. Managers, supervisors, and team. Responsible for the day to day hotel operation. ... Recruiters and hiring managers have the difficult job of sifting through resumes and CVs to find the perfect candidates. A hotel front office manager resume may require a different skill set than a hotel operations manager resume. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Apply to Hotel Operations Manager jobs now hiring on Indeed.co.uk, the world's largest job site. Ensured operational efficiencies by overseeing all departments and staff on property including guest relations, kitchen/serving staff, housekeeping, maintenance, security, front desk, and audit. Cpa (certified Public Accountant) Program. Worked with all areas of the operation; housekeeping, food and beverage, sales and marketing, convention services, engineering to ensure a smooth operation and experience, Led laundry department to 75% productivity increase from 2002 to 2003, Led automation of uniforms issue process, installed new garment management software and hardware, Led team to AAA 5 Diamond and Mobile 4 Star Awards four years running (1999 to 2003), Part of successful grand opening team in 1999, Raised Room Completely Clean Scores from 77% to 81%, Meet and Exceeded a productivity of a .91 for year, year over year, Brought Linen Par Levels from a 1.5 to 3 pars. ¾Served as an asset manager for three hotels á ... ¾Standardized service and operations throughout 9 hotels ... Great Resumes Fast Develop and manage all departmental budgets and forecasts. Prepare justifications for budgets variations and projected increases for new projects, Document and notify the Director of Hotel Operations of any problems that may impact the achievement of current and future departmental objectives, Conduct frequent inspections of the Lobby to ensure that ((property)) quality standards are maintained, Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees, Must stay current and abreast with the latest in industry equipment and techniques, Bachelor’s Degree in Hospitality, Business, or related field, or equivalent education and experience, At least 5 years of supervisory experience in hotel operations, Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property, Assist with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service, Complete and review employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Respond to notification of unusual events or circumstances requiring mid-level management attention, Inform the Director of the Front Office of situations which require attention, Assist the Director of Front Office with any tasks assigned, Respond to emergency situations accordingly, Respond to any Security related accidents or evictions, Perform all duties as deemed necessary for the success of the department, Coordinate hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conduct hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Maintain all public areas, such as the casino, guest rooms, and front areas in exemplary presentation, Assist with Bell Desk and Valet related concerns as needed, Manage the Front Desk operations through manual processes as needed during any system downtimes, Inspect any rooms reporting health related concerns, Issue discipline and follow up with coaching, Provide incentives to reach monthly goals, Engage, entertain and inspire all who visit a company resort, At least 3 years of guest service experience at a major hotel/resort complex, At least 2 years of supervisory experience at a major hotel/resort complex, Respond to emergency situations accordingly. Have increased Customer Overall Satisfaction Scores by 20% from an average of mid-70% to a consistent average of 95% and above. Hotel operations managers are in charge of the day-to-day operations in a hotel. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Prepare forecasts/Reports and assist in the development of the Rooms Division budget. Summary : Operations Manager with experience of 14+ years, successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Responsible for the assisting and managing the following departments: Housekeeping, Security, Front desk, PBX, Sales, and Facilities, plays key role in recruitment, training and hiring. Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management, Responsible for preparing and meeting or exceeding monthly and/or annual departmental budgets along with providing supporting documentation when necessary. Administrative duties included: generating memos, creating and maintaining incentive programs, managing 3500 hotel room inventory and balancing payroll budget, Motivated and supported 60+ front desk representatives to be empowered to handle guest challenges, check-ins, checkouts and questions, Efficiently completed end of day reports, budgets and inventory balance, Managed and trained all front desk and VIP Lounge staff. Marketing/Operations Manager Resume. Responds to all guest complaints and emergencies timely and professionally. Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk. Responded to all guest requests,problems,complaints and accidents presented at the front desk in an attentive,courteous and condition efficient manner.Ensure standards are met through daily inspections of cleanliness, sanitation,compliance and customer service. Operations include human resources, housekeeping, security, … Direct reports included Front Desk Manager and Head of Security, Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded, Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded. Assist in preparation of monthly, quarterly and yearly tax and all company obligations. Effectively manage rate strategy of hotel to ensure revenue effectiveness. All rights reserved. - Choose from 15 Leading Templates. Responsible for the overall operation of the hotel and service areas including Valet, Bell, Housekeeping, Front Desk, Laundry and Maintenance. A well-written example resume should put emphasis on managerial abilities, customer service orientation, leadership, communication and interpersonal skills, and organization. Provide training for entry level associates and supervisors. Establish boundaries of employee responsibilities and authority, Participate in developing ((property)) marketing strategies to increase volume and market share, Performs all other job related duties as requested, Work varied shifts, including weekends and holidays, Responsible for the day to day operation of the Front Desk and Business Center operations, Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment), Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions, Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant, Assist hotel managers and cruise specialists with shipboard sales, Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person, Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions, Works with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Assist with managing the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes, Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners, Bartenders and Hosts/Hostesses, Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them, Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees, Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction, Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations, Created and oversaw all department schedules, payroll, cost accounting, and labor controls, Applied expertise in handling and maintaining 100% guest satisfaction, Successfully boosted property quality service scores from 76% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards, Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted. Experience. Assist the General Manager with overall hotel operations. Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff. Coordinate cross-training efforts between all Front Services positions. The Best Hotel General Manager Resume Samples. Ensure all Country Inn & Suites By Carlson standards are met. Writing a great Operations Manager resume is an important step in your job search journey. Assist in staff rostering, training and reviews and ensure productivity of departments through effective control and procedures. Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge. Assist in management of "Addiction" hotel's hip Food and Beverage outlet. Hotel Manager, Evening. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. The General Manager or the ownership communicates to the Operations Manager the goals that need to … An Operations Manager is a person who holds a key senior position in a company. Hotel operations managers oversee the entire operations of a lodging establishment. Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Full-service Hotel General Manager Resume Examples & Samples 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations Must have a strong track record of driving sales including group sales and increasing revenue Create a Resume in Minutes with Professional Resume Templates. Managed day-to-day hotel operations and functions. Focus on removing barriers and/or procedures that obstruct or prevent quality guest service, Implement room rate changes to maximize hotel revenues. Not only will hiring managers want to see the kinds of skills and experience you have under your belt, but they'll also want you to demonstrate the value you'd bring to a company. Involved in the recruiting, interviewing, hiring and training of all new employees. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. No need to think about design details. Create promotions, special offerings, event opportunities to drive bar and restaurant business, Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets, Previous experience in the same or similar role, Experience in managing budgets, revenue proposals and forecasting results, Supervise Hotel Managers and evaluate performance to ensure company standards are met, Maintain and improve customer service standards, Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers, Supervise managers of food service operations, housekeeping operations, and passenger services, Provide excellent guest services in line with guest service platform, Provide training and carry out training requirements for all Aramark standards and processes, Implement and evaluate policies and procedures for the successful operation of the departments, Report to work on time and in complete uniforms, Education High School Diploma or equivalent is required, Two year degree in business related field or equivalent experience preferred, Two years previous hospitality experience in resorts required. 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